Dr. Gönenç IVF Center ("we," "us," or "our"), operating within Medical Park Bahçelievler Hospital, Istanbul, Turkey, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you use our website (drgonenc.com) and our medical services.

1. Information We Collect

Information You Provide

Contact Information: Name, email address, phone number, and country of residence when you fill out a contact form, request a consultation, or send us a message.
Medical Information: Medical history, previous treatment records, laboratory results, and other health-related documents you share with us for evaluation or treatment planning.
Appointment Information: Scheduling preferences, consultation notes, and communication records related to your care.

Information Collected Automatically

Website Usage Data: Pages visited, time spent on pages, browser type, device type, and referring URLs, collected through cookies and similar technologies.
IP Address: Your IP address may be collected for security purposes and to understand the geographic distribution of our visitors.

2. How We Use Your Information

We use your information to respond to your inquiries, schedule and manage appointments, provide medical care including evaluation and treatment planning, communicate with you about your treatment and follow-up care, improve our website and services, and comply with legal obligations including Turkish health regulations and data protection laws. We do not use your personal or medical information for marketing purposes without your explicit consent.

3. Legal Basis for Processing

We process your personal data based on one or more of the following: your consent; performance of a contract where necessary to provide the medical services you requested; legal obligation under Turkish health regulations, including the Turkish Personal Data Protection Law (KVKK, Law No. 6698); and legitimate interest for improving our services and ensuring website security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only in limited circumstances: with relevant departments within Medical Park Bahçelievler Hospital as necessary for your treatment; with accredited laboratories affiliated with our hospital; where required by law, court order, or government regulation; and with third parties where you have given explicit written consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including secure encrypted communication channels, access controls limiting data access to authorized staff, and secure storage of medical records in compliance with Turkish health data regulations. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

Medical Records: Retained in accordance with Turkish health regulations, which require medical records to be kept for a minimum of 20 years.
Contact Information: Retained for as long as necessary to fulfill the purposes outlined in this policy, or until you request deletion.
Website Usage Data: Retained for up to 24 months for analytics purposes.

7. Your Rights

Under the Turkish Personal Data Protection Law (KVKK) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the rights of access, correction, deletion (subject to legal retention requirements), restriction of processing, objection, and data portability. To exercise any of these rights, please contact us at the email address listed below.

8. Cookies

Our website uses essential cookies required for the website to function properly (e.g., language preferences) and analytics cookies that help us understand how visitors use our website. You can control cookie settings through your browser; disabling certain cookies may affect website functionality.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

10. International Data Transfers

If you are located outside of Turkey, please be aware that your information will be transferred to and processed in Turkey. By submitting your information, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

Dr. Gönenç IVF Center · Medical Park Bahçelievler Hospital, Kültür Sokak No:1, Bahçelievler, 34180 Istanbul, Turkey · Email: beyza.denizsever@medicalpark.com.tr · Phone: +90 212 484 17 44